AS you are aware, the grey bins are now collected every two weeks and while we do everything we can to recycle and ensure we keep in the boundaries of the new policy, it seems that the policy is not to pick up additional black bags.

I have registered my complaint with the council but they just quoted the policy to me.

Last week, we didn't need to put out the green bin due to it not being full but for one extra bag which we had put in the bin only to be taken out and put on the ground which then split open.

We find this extremely frustrating that although we have co-operated with the recycling system and fully agree with the reduction of landfill, it has to be recognised that on occasions people will have a little bit more rubbish to be removed, and we don't expect to have this type of treatment from the dustbinmen.

Diane Page

Tong Head Lane

Bolton