STAFF at the Ramsbottom depot of TNT UK are celebrating a major award.
The company has won the Business-to-Business category in the 1996 Management Today Unisys Excellence Awards.
An adjudication panel visited a shortlist of 21 companies and assessed them against four criteria.
They were: understanding customers, operational excellence, success in engaging "hearts and minds" of the employees, and leadership, vision and values.
Key business successes in TNT's winning entry included:
Reduction of telephone answering time to three rings;
"Home grown timber" policy of promoting from within - a system for high motivation of staff which leads to a thorough knowledge of the business;
Constant launching of new customer care initiatives.
Converted for the new archive on 14 July 2000. Some images and formatting may have been lost in the conversion.
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