THE idea of private security firm Group Four getting together with British Gas to read meters may sound strange. But in spite of unflattering headlines over their prison escort work, Group Four has the approval of the unions for its good vetting procedures.

What the unions are not as comfortable about is, quite naturally, future job security and how competition will affect terms and conditions all round should cowboy operators win future contracts.

Careful monitoring is obviously needed, but we would also hope for a realistic look at image. British Gas has built up trust with householders over generations, with the van and uniform being totally familiar. Many people, especially the elderly, will be reluctant to allow into their homes anyone without such high-profile identity. Group Four needs to address this problem, to initiate recognisable trust with the public from Day 1.

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