SIR: We hear so much about complaints against Bolton Housing that I am prompted to write this letter of appreciation.

Last weekend but one a fault developed on my central heating system. I rang the Housing Dept at 10.20am on Monday morning and, by 11.30am the same day, the repair had been completed.

So I wish to express my gratitude for this prompt and efficient service.

I have been in touch with the Estate Office to express my gratitude.

Alfred Millington,

Oaks Avenue, Bradshaw, Bolton.

Converted for the new archive on 14 July 2000. Some images and formatting may have been lost in the conversion.