SIR: I am writing this letter to complain about the way some breakers' yards (scrap yards) treat the public.

Is there any protection for the way these people operate?

Only last week I went to buy a seat for my van. I was advised the seat would fit, only to discover it did not. On my return, I was told they would not refund my £30 because £20 was for removing the seat in the first place.

After a lot of rowing, I was offered a credit note for my £30. When I feel safe, I may go down and pick it up. In the meantime I am left £30 down and a seat which is no use.

Name & address supplied

Converted for the new archive on 14 July 2000. Some images and formatting may have been lost in the conversion.