WHEN one considers how much is spent in such places as Trinity Retail Park, Bolton, it is appalling that such a huge organisation fails to provide public toilets. The same applies to the majority of stores in the North-west. It is a disgrace. What does customer care involve? Certainly not the customers' needs. In other countries, customer care covers everything. Or do the British people accept such degrading standards?
Miss Mary Casstles,
Lucas Road, Farnworth.
Converted for the new archive on 14 July 2000. Some images and formatting may have been lost in the conversion.
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