IN the recent story about flooding affecting Thomas More Close, you reported a resident's claim that the Association "ignored our pleas". I strongly disagree with this.
It is correct that the storm drains could not cope with the downpour, causing flooding to the property. However, the article did not mention that the Association got staff and operatives to the property very rapidly and spent several hours working on removing the flood water and provided equipment to help dry out the ground floor.
The next day staff attended and offered the household hotel and temporary accommodation. This was refused.
It is not surprising that the individual was upset by the situation; but we have tried to provide a rapid helpful service in response to an emergency.
P Smith
Director
St Vincent's Housing Association Ltd
Rylands Hall
Edge Lane
Stretford
Manchester
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