LET me assure Mrs Massey (August 15) that it is quite usual for the advanced booking office to be closed.

It is also commonplace for just one member of staff in the booking office, a lack of timetables and current information is not always on public display.

The through trains to and from Liverpool Lime Street are not shown.

The VDU displays may work and there may be announcements -- which is much better than Wigan/Wallgate where there are none.

Senior management may come to Bolton but will they really see what passes for a train station in a major conurbation in the 21st Century?

Moreover, will they care?

S Clapham

Mayor Street

Bolton