BOLTON'S small businesses are expecting higher standards of service and commitment from their banks than ever before.
And they are far more prepared to complain about lapses.
These were the findings of a survey into business practices by The Co-operative Bank.
When it comes to choosing a business bank account, 86pc said a guarantee about service standards was the most important factor after low charges.
Over the past two years there has been a 62pc increase in the number of small businesses which have complained about poor bank service.
Internet access to business bank accounts is also becoming a critical factor with 46pc of small and medium sized firms viewing it as important.
Ryan O'Neill, product manager for the Co-op bank's Business Direct offshoot, said: "Our findings show that while low charges are the most important factor when small businesses are choosing a bank, guarantees about levels of customer service are commanding a much higher place on their list of considerations."
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