BOLTON-based Reality Logistics is in the running to win one of this year's prestigious National Customer Service Awards.

Carole Galsworthy, client relationship manager at the firm's Customer Service Department, has been shortlisted for Professional of the Year in the transport and distribution category.

The 34-year-old from Warrington is based at Thynne Street, Bolton, and has worked for Reality for 13 years.

She said: "I'm thrilled to have been shortlisted in what are the industry's flagship awards." Reality is the UK's largest providers in home delivery and was formerly known as White Arrow Express. It employs 80 customer service staff.

The award ceremony takes place at The Grosvenor House, London, on November 13.