POSITION: Visitor and Tour Centre Manager

WHAT DOES YOU JOB ENTAIL?: Showing visitors around the Reebok Stadium and also providing information and answering questions about the ground and Bolton Wanderers Football Club.

PREVIOUS CLUBS/JOB: I worked in engineering all my life for various local firms. I have been a keen Wanderers' fan since I was very young and was a founder member of Bolton Wanderers Supporters' Association. I was unemployed when Paul Fletcher, the former Stadium Chief-Executive, gave me a call saying that the Club had decided to open a Visitors' Centre before the Stadium opened.

EXPERIENCE IN THE JOB: Being a Wanderers' fan for so many years has given me the experience that I need. When fans come on tours, they ask me many questions relating to the club and I can usually answer them. From my earliest days I can remember footballers like Stan Hanson and Bobby Langton playing for the Wanderers.

WHAT ATTRACTED YOU TO BOLTON WANDERERS: It wasn't so much an attraction as an obligation. Everybody around me and the people that I grew up with supported Bolton Wanderers. Everyone supported their local team and that was it. When I got the call from Mr Fletcher telling me about the job, I didn't need to think twice.

HOW LONG HAVE YOU WORKED FOR WANDERERS: I started in November 1996 when the Visitors' Centre was opened, Then, it was based in a PortaCabin, some distance away from the construction site where the Stadium was being built.

IN WHAT WAY, IF ANY, HAS YOUR JOB CHANGED: It hasn't changed as such, it's just got bigger. Initially, there were just a few people at a time looking at how the stadium was being built. Now we get groups of visitors from all over the world -- Japan, Australia, Canada, USA, Israel. These people are not necessarily ex-Pats and can be looking from a technical point of view because we have one of the most modern stadiums in Europe.

HIGH POINTS AND LOW POINTS DURING YOUR WANDERERS CAREER:

High -- Getting promoted to the Premier League at Cardiff has to be high up on my list. But there are so many high points. Meeting my boyhood hero, Nat Lofthouse, is one of them. He was the Alan Shearer of my day. It's also a big high just to be involved with the club, because I'm a supporter as well.

Low -- I suppose this would feature on everybody's list -- Relegation! However, the disappointment only lasted 12 hours because I've got a bit of a reputation for being a football anorak. I analysed all the stats and looked at the teams we'd be playing the following season and convinced myself that we'll get promoted. While I've worked at the Stadium, the club has started every season with optimism.

ANY FUNNY MOMENTS THAT STAND OUT: There's at least one funny moment every day. But this one in particular stands out. In the first season at the Reebok when we played Arsenal, the ground staff were heavily watering the pitch about an hour before kick-off. I sensed that somebody was standing near me and, when I turned around, I realised it was Arsene Wenger who was scrutinising the soaking pitch. He then turned to the dug-out and said to his players: "They must think you are all ducks."

DOES YOUR JOB/WORKLOAD CHANGE DURING THE SUMMER WHEN THERE IS NO FOOTBALL?: My workload is directly affected by the success of the team on the field. When they perform well, we do tend to get more visitors. This summer, we are under great demand from schoolchildren who want to come here because we're in the Premier League.

WHAT DIFFERENCE DOES BEING IN THE PREMIERSHIP MEAN TO YOU AND YOUR DEPARTMENT?: People are more optimistic because of the teams we'll be playing. On the tours I do, people seem to be more relaxed and they ask more questions. Some of the questions are impossible to answer because they can be related to team selection.

OTHER COMMENTS ABOUT YOUR JOB/CLUB/TEAM ETC?: It's my dream job, and every day is different. Being a fan, it's great to have banter with other fans and listen to their points of view.