ON August 14 I parked my car on the infamous Bath Street car park in Bolton.

I use this car park at least twice every week and pay for three hours parking. The time on my ticket was 10.23am and I returned to the car park at 12.30pm approximately.

Only on my arrival home, 15 minutes later, did I notice a parking ticket behind my passenger windscreen wiper. When I checked my ticket I saw that the machine had only clocked up £1.70 instead of £1.80. (This was paid with a £1 coin, three 20p's and two 10p's. Now, would anyone with any common sense put an extra 50p in the machine for two hours parking as the cost is £1.20 for two hours and £1.80 for three hours. It should have been obvious that I had paid for more than two hours.

I rang the parking shop to complain and was told to put this in writing which I did. At the parking shop, when asked if someone with some authority and common sense could sort this out immediately, I was informed that it would have to go through the system which had a two week backlog. When I asked if the warden could not use his common sense and check the amount logged, I was told that he was not trained to do that. How much training do they need to check a time on a ticket? Incidentally, the warden himself confirmed he was only trained to check the time.

Could this parking shop not give its staff the authority to use their common sense to sort problems out at the time. Maybe then they would not have a two week backlog of complaints.

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