THE majority of British companies are dissatisfied with their banks.
Research from Girobank shows that two thirds are unhappy with the charges levied by banks for handling cash and cheques. What's more, many companies feel they do not get the service they require despite paying what they regard to be excessive charges. Almost a third (31 per cent) are concerned by the service levels and problem-solving skills of their bank.
The findings indicate that many cash-handling service providers -- mostly banks -- are failing to address the needs of their customers. Many companies claim that they are being unfairly treated with the service provided not covered by the charges.
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