The number of people using TransPennine Express' (TPE) Passenger Assist service has increased by more than half.

The train operator has reported a 62 per cent rise in customers using the service in the last year, totalling more than 18,200.

Passenger Assist is a nationwide service, where those that need assistance to travel by train can book in advance or request help at a station.

The service includes helping people on and off trains, along platforms, up lifts or steps, and taking them from the station's concourse to the trains, and from trains to the station’s exit.

Onboard, staff assist customers in finding their seats.

TPE trains have designated wheelchair-user spaces, priority seating, accessible toilets, and audio and visual announcements.

The service can be booked with as little as two hours' notice before travelling.

However, TPE has a 'Turn Up and Go' service for those needing immediate assistance.

Chris Jeffery, accessibility and transport integration manager at TPE, said: "It’s brilliant that more and more people are using this service.

"We know that travelling by rail can be challenging for some customers and we are committed to doing everything we can to make it easier and more accessible for everyone."

TPE has plans to improve accessibility and inclusivity of its services.

It recently tested a new announcement system to enhance journeys for those with hearing impairments.

The system allows passengers to read real-time transcriptions of live announcements on TPE’s onboard screens.

Mr Jeffery said: "By booking Passenger Assist, we can customise the service to your requirements and get you from A to B.

"It’s really easy to use and can be booked by phone, online, using the Passenger Assistance app, via WhatsApp, using Text Relay, or using BSL."

Improvements are also being made across the TPE network, including the addition of a new Changing Places facility at Stalybridge and enhancements to make Middlesbrough’s accessible toilet stoma-friendly.

Mr Jeffery said: "These improvements are just some of the ways we are creating better journeys for our customers, and we are working hard to make sure our services and stations are accessible and inclusive for everyone."

To book Passenger Assist, people can call 0800 107 2149, or send a WhatsApp message saying ‘Assisted Travel’ to 07812 223336.

Bookings can also be made online at the TPE website.