United Utilities issues advice to stop pipes freezing

The North West water company has warned that when water freezes, it expands, putting pressure on pipes and joints, which can cause them to split or pull apart.

As the water in the pipe thaws, water can then pour through the damaged pipe, flooding into properties.

To help prevent this, United Utilities has offered some tips on how to prepare homes and businesses for the winter.

The company has encouraged people to think about preparing, insulating, and protecting their pipes.

They have advised people to know where their stop tap is and check it works, have a plumber's number at hand, and check if a water pipe leak or burst is covered on their home or business insurance.

They have also suggested insulating pipes in cold places like outside and in the garage or loft, as well as insulating hot water pipes to prevent heat from escaping and help save money on energy bills.

Finally, they have advised protecting any other exposed equipment, such as outside taps, with an insulated cover.

Lindsay Page, who heads up water services for United Utilities in Greater Manchester, said: "When temperatures drop, pipes that aren’t insulated can freeze and this can cause them to block, or even crack which can cause flooding.

"Customers can take a few simple steps which will go a long way to helping them avoid any nasty burst pipes and all the inconvenience and repair costs that this brings."

United Utilities is also reminding customers about its Priority Services scheme, which aims to provide additional support for those who might be elderly, be in ill health, have a disability or mental health problems, and those customers who may have financial worries or language barriers.

More information can be found on the company’s website at: www.unitedutilities.com/help-and-support/priority-services/, which includes a secure online form to register.

Alternatively, call their Priority Services team directly on 0345 672 2888.