Leigh air hostess wins Thomas Cook payout after breaking leg on flight

Eden Garrity, 31, was pushing a trolley as the Thomas Cook flight from Cuba to Manchester entered a violent Atlantic hail storm.

The impact of the turbulence thrust the flight 500ft upward, pinning Eden to the ground and snapping her ankle.

Eden was unable to walk at all for two months after the incident and underwent numerous operations and intense rehabilitation. 

She has been left with nerve damage which makes it painful for her to stand up for long periods, meaning she can never return to work as cabin crew.

And while the payout has been a massive help for her financially, Eden says it doesn't make up for the fact that she'll never do her dream job again.

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Eden described her air hostess role as a dream job (Image: SWNS)
Eden, from Leigh, said: “It has left me bitter, I’m resentful for it. It’s just frustrating. It was the best job in the world and I feel like I've lost a piece of my personality.

“You see people you’re friends with and they’re travelling in the skies and I’m not, I’m forever ground grounded. I’ll never be able to fly for work again.

“I feel lost, I’ve got a family and a son and it is great, but I’m very restricted in terms of what I can do. I miss making memories, seeing different countries.

“If not for the accident I’d have been able to fly in the future and it’s horrible. 

"I appreciate the payout but it doesn’t bring back what I’ve lost.

"It helps in terms off getting my own property, but I’m 31 and I have the rest of my life ahead of me and I can’t do what I want to do."

Eden had to wait for emergency treatment for seven hours (Image: SWNS)
During the nightmare flight, the 31-year-old mum was left lying on the floor of the plane for an hour while seats were cleared after the turbulence hit the flight.

She was laid across the back row of the plane in agony and eventually rushed to hospital as soon as they landed in Manchester - seven hours later.

Doctors said the impact of the plane floor was ‘like a sledgehammer’ hitting her foot.

She'd broken her fibula in five places, her tibia once, fractured the side of her foot and cracked her ankle bone.

The devastated Eden needed surgery to insert screws and metal plates inside her leg, as well as a huge external metal brace, and couldn't walk for two months.

Eden was unable to walk for months following the injury (Image: SWNS)
At the time of the flight, the aircraft had taken a detour of around 100 miles to avoid adverse weather conditions as it crossed the Atlantic in August 2019.  

But Eden says she and other crew members had not been made aware of the risk of turbulence either during the journey, or at the pre-flight staff briefing.

She said: "Usually if we’re going to have some turbulence on the there’ll tell us before the flight and let us know what the plans are.

"For example, they might say ‘we’re going to put the seatbelt signs on’ or ‘we’re not going to release you’.

“The doctor said it was like a sledgehammer hitting the bottom of my foot.

"Six passengers lifted me up and over to lay me across three seats at the back of the plane and the ambulance was waiting at the airport for me.

 “I wasn’t one of those people who always knew what they wanted to be when they grew up. 

"I wasn’t particularly academic, and I didn’t go to university, but when the opportunity to become an air hostess came my way, I felt like I had found my path in life.  

“I absolutely loved my job, and I knew I had found my calling, so to speak. 

"So to suffer from injuries that were so severe that I literally couldn’t return after the incident has been utterly heartbreaking.

“I suffered from depression and was diagnosed with PTSD and anxiety."

Eden was left with lasting nerve damage in her leg (Image: SWNS)

Lawyers from Thompsons Solicitors argued staff should have been made aware the flight would encounter poor flying weather and additional precautions should have been put in place.  

While Thomas Cook’s insurers denied responsibility for her injuries, Eden has received an undisclosed compensation care package worth six figures.   

Injury law expert Neil Richards, who represented Eden, said: “The circumstances surrounding the incident in which Miss Garrity sustained her injuries should have been foreseen.  

“The issue of inflight safety, especially when working in certain geographical regions including the Caribbean, carries a known health and safety risk.  

"Turbulence also represents an obvious and serious danger to all those onboard, and especially to airline staff who are required to work in and around the cabin in such environments."

Unite legal director Stephen Pinder said:  "I am pleased with the result achieved for our member and their family. 

“Unite will be taking the lessons learned during this case back into our industrial work to help ensure other airline staff are protected from similar incidents.” 

The 31-year-old is devastated that she cannot return to her dream job (Image: SWNS)