A mum refused to pay an "unfair" £300 parking ticket for two years until she was taken to court - where she 'won' and the company was ordered to pay her.

Mental health nurse Jamie Rock, 47, thought she bought a ticket to park near a hospital for a medical appointment - and received a text message confirmation.

The parking machine was broken and she later found our her phone payment hadn't been fully processed - and was handed a £60 parking fine.

But despite lots of letters from Civil Enforcement Limited demanding she pay the charge notice, she held firm - even when it rose to £300 due to non payment.

She was ordered to attend country court where the judge struck out the claim in a matter of minutes - and ruled the firm pay Jamie's £26 travel expenses.

Nearly three weeks on, Jamie is still waiting for the parking ticket company to pay her.

The mum-of-two from Skelmersdale said: "I lost count of the letters I got.

“They did not entertain looking at my evidence. They just called me a liar. 

“I was annoyed because it was not my fault. It was their machine. How can they say I have not paid? I put it all through!

“I did everything I was supposed to do. I did everything correctly. 

“It seemed a bit fishy. How many people did they catch out with this faulty system? 

"Hundreds of people have paid this fine."

Speaking of her 'win' she added: "I was quite happy. I felt vindicated."

Jamie parked near a hospital in Liverpool in September 2021 for a personal medical appointment, but found the machine was broken. 

She instead bought a ticket over the phone and received a “parking accepted for two hours” text message.

But when Jamie came out of the hospital, she was told her parking had not been “validated” because she didn’t put in her number plate, she claims.

She said she wasn't asked to do this until 12 minutes after receiving the "accepted" text - and didn't notice until it was too late.

She called customer services but there was no option to speak to a person, she claims.

She was put through to an automated system which “hung up” instead, she said.

A week later, she started getting letters demanding she pay a £60 parking fine. 

She wrote back explaining that payment had been “validated” but was unaware she had to fill in her number plate because she was in the middle of an appointment when she received the text.

Checking her bank after, Jamie discovered she hadn’t been charged and the fines kept coming. 

In her witness statement, she claims she explained the situation to the debt collection firms but was “ignored”.  

She wrote: “I find this totally unacceptable that I should be held accountable for [the] King Dock car park's inadequate payment system.”

By August 2023, she was being asked to pay a £300 fine - or go to court.

And that’s exactly what she did. 

On March 13, the county court in Liverpool struck out the case, documents confirm.

She said the case was over "within two minutes".

The parking firm's lawyers failed to attend the hearing.

“I felt like I could win and that’s what happened," she said.

Civil Enforcement Limited has been approached for comment.