Bolton NHS Foundation Trust provides above average non-clinical support to disabled patients, new figures show.

The patient-led assessment of the care environment is an annual survey of NHS patients, who review the care they received across a variety of topics, including privacy, food, and cleanliness.

It shows Bolton NHS Foundation Trust scored 94 per cent for the non-clinical support it provided to disabled patients in 2022-23.

This was up from the year before when disability services were rated at 86 per cent.

The figures also showed non-clinical support for dementia patients at the Bolton Trust was scored at 90 per cent.

The food supplied was scored at 94 per cent, while the cleanliness of the facilities was rated perfectly.

Across England, 84 per cent of patients with a disability were satisfied with the level of non-clinical care they received last year – a slight increase on 83 per cent in 2022.

Non-clinical support includes accessibility, clear signage, and other measures to support the needs of a disabled patient.

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Lianne Robinson, Deputy Chief Nurse at Bolton NHS Foundation Trust, said: “Caring for our patients is our top priority and our staff work incredibly hard to look after them while providing the highest levels of service.

“It’s really important that we not only look after the medical issues our patients are facing, but also help them feel safe, protected and in an environment which will help them get well, especially those patients who need increased support from us.

“Hearing feedback that we are above the national average for the non-clinical support we give our disabled patients is fantastic; we always try to adapt the care we provide to meet the needs of our patients and visitors, using a range of specialist resources, although we always look to improve how we achieve this.”

Cllr Andy Morgan, Conservative group spokesman for Health and Wellbeing said: “This really is good news for patients using the Royal Bolton Hospital who may have additional care needs. 

“This patient-led assessment is a true indicator of patient experience and offers numerous benefits for both users and providers, including improved outcomes, enhanced quality of care, and a general greater satisfaction with the whole healthcare experience.

“I would certainly like to add my congratulations to the whole hospital team on gaining such a high score.”

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