Bolton job centre coach work helps young woman into job

Courtnet Conway only started her job as an apprentice work coach with the Department for Work and Pensions in September this year.

But already she has helped job seeker Yasaman Salehi at the Grosvenor Casino on Ormrod Street.

Ms Conway said: “I started my Journey with DWP as an apprentice in September of this year, I have been given so many amazing opportunities to help customers and I have been made to feel like a valued member of the civil service. 

“Understanding the struggles of finding work and how empathy and a helping hand can change lives, I strive to do this during all my customer interactions.”

Courtney Conway and Yasaman Salehi (Image: DWP)

The job centre in Bolton works with various business and voluntary organisations across the borough.

When Ms Salehi came looking for help finding work, she found that this suited her needs perfectly.

Ms Conway said: “I have been mentoring Yasaman since Monday December 4 as she recently started at Bolton Jobcentre under The Movement to Work Scheme Home Movement to Work, which is a volunteering scheme that helps set young people up for success.

“She has been an outstanding participant, she has made huge progress in her confidence, pushing herself outside of her comfort zone.

“She volunteered to support me on a SWAP open day we held in partnership with Grosvenor Casino a valued local business here in Bolton.

“During this Yasaman opened up about her struggles to gain employment and her worries to be financially stable for Christmas, I asked her if she be willing to have an interview herself, she was overjoyed by this and agreed.

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“I had a conversation with John the Casino manager and asked if this was possible. John was very helpful and didn’t think twice about staying later than agreed to give Yasaman a chance.”

Ms Salehi is now one of many young people that have been helped back into work over the course of this year all around Bolton.

Ms Conway said: “As a result of her amazing attitude to progress as a valued member of society, she secured employment as a food and beverage host at the casino.

“This has given me a sense of pride in my abilities to help and I will continue to help and support as many customers as possible, with the help of local businesses like Grosvenor Casino and my colleagues here at DWP.”