An 'outstanding' rating has been awarded to a Bolton care home where residents are 'truly respected'. 

Chorley House on Chorley New Road, Heaton, achieved the rating following multiple Care Quality Commission (CQC) inspections over spring and summer this year. 

The care home provides 'accommodation, personal or nursing care, and support' for up to four people with learning disabilities and/or autism. 

It received 'good' ratings for being safe, effective and responsive, and was rated 'outstanding' for being caring and well-led. 

The body says Chorley House was inspected due to 'concerns received about the governance of the service, complaints and staff practice'. 

It says: "We found no evidence during this inspection that people were at risk of harm from this concern."

The report says: "People were supported extremely well by staff who had a strong understanding of how to promote their independence and provide the maximum choice possible.

"Staff supported people to achieve their goals and aspirations by providing support where needed and promoting and identifying people's strengths. People enjoyed a fulfilled life with activities meaningful to them both within the service and while accessing their local community. 

"People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. 

"Staff had a good understanding of how to support people safely and demonstrated their knowledge of safeguarding. Communication needs were identified as a priority."

It adds: "The provider and staff understood the importance of adjusting their approach to people's preferred way of communicating.

"People received support to maintain a healthy diet while having their choices around meals respected; people decided when they wanted to eat and were able to choose from multiple options. 

"One of the key strengths of the service was the registered manager and the values they implemented within the service. People led inclusive, empowered lives.

"This was consistently driven by the registered manager and subsequently staff who felt they were supported well by the registered manager and provider. 

"People were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service."

For the full CQC report, visit this link: https://www.cqc.org.uk/location/1-4284197889/reports 

CQC is the independent regulator of health and adult social care in England. 

They monitor, inspect and regulate health and social care services to make sure they provide people with safe, effective, compassionate, high-quality care.