A dementia care home in Bolton has gone from ‘good’ to ‘requires improvement’ following the latest CQC inspection.

It comes after concerns were raised over the management of medicines and staff competencies at Strathmore Nursing Home – located on Seymour Road.

Two inspections were carried out as a result on July 11 and July 13 of this year.

The inspection found that the provider ‘requires improvement’ for the service being safe, and well-led.

But the inspection also found relatives felt staff and the registered manager were engaging and responsive.

One relative said: "The registered manager is very good; he listens and acts upon things straight away."

The report said: “Systems for managing medicines were not always safe. Systems in place to monitor the running of the service were not always followed in a timely manner.

“Environmental risks were not always identified and mitigated effectively.

“Instructions for medicines given when required were not always available and when they were present, they did not contain person- centred information.”

The report also found that “lessons were learned when concerns were raised, and these outcomes were communicated to staff.”

The report continued: “Staff worked well in partnership with other agencies to deliver effective support.

“The provider had systems and processes in place to identify risks associated with people's care and support needs and actions were in place to reduce risks occurring.

“The provider engaged with people about their care and support needs and worked in partnership with others including people's relatives, staff members and health and social care professionals.”

Healthcare Professionals felt the service was well-managed.

One healthcare professional told inspectors: "The registered manager is very responsive; referrals are completed appropriately, and staff have a good knowledge of people's care needs and health status.”

The CQC will now request an action plan from the provider to understand what they will do to improve the standards of quality and safety.

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