Manchester Airport has been named among the worst UK airports for flight delays, an investigation has found.
The airport had the joint second poorest punctuality records in 2022 with an average delay of 29 minutes, according to analysis of Civil Aviation Authority (CAA) data by the PA news agency.
Also in second place was Doncaster Sheffield, an airport that closed in November.
These airports were followed by Luton (28 minutes), Gatwick (27 minutes) and Bristol (26 minutes) airports.
We're pleased to unveil our plans for 27 new eateries and retail units as part of the Manchester Airport Transformation Programme. ✈️🏗️
— Manchester Airport (@manairport) May 5, 2023
Find out more here 👉 https://t.co/Mw1JItVB4G#YourNewT2 #MANTPmoment pic.twitter.com/a09OdqAx9U
East Midlands Airport performed the best with an average delay of 13 minutes.
Birmingham airport was named the worst airport in the UK for flight delays for a second year in a row with departures having 30 minute delays on average in 2022.
What happens if you miss your flight due to airport delays?
The average delay time across all UK airports was 23 minutes.
The analysis took into account all scheduled and chartered departures but cancelled flights were not included.
A Manchester Airport spokesperson said: “Punctuality can be affected by a number of factors, many of which can be outside of our control, such as adverse weather, air traffic control issues elsewhere or operational challenges faced by our airlines and their handling agents.
“We are committed to doing everything in our power to support all our carriers to achieve the best possible on-time departure rates, while protecting their flight schedules and avoiding the need for cancellations, as we did throughout 2022.
“Since the period covered by this data, we have been pleased to see departure punctuality improve significantly, thanks to strong teamwork between the whole airport community at Manchester.”
It doesn't get much better than watching the sun rise on our airfield!😍
— Manchester Airport (@manairport) May 10, 2023
👀 If you're flying out from @manairport soon look out for views like this on your way through.
Don't forget we are here from 8️⃣am until 8️⃣ pm to answer any travel enquiries or airport related questions❔ pic.twitter.com/J8O4f2qFBk
What should airlines do when flights are delayed?
When flights are significantly delayed, airlines are required under consumer laws to provide passengers with assistance, which can include refreshments, a means of communication and accommodation if required.
Passengers are also due compensation of up to £520 depending on the length of the delay and the distance of the flight if the cause of disruption is under an airline’s control.
May and June revealed as the worst months for flight delays in 2022
According to the research, May and June were the worst months for flight reliability in 2022 as the aviation sector failed to recruit and train enough staff to cope with a surge in demand for holidays.
A Birmingham airport spokesman said: “The start of 2022 was devastated by Covid.
“After travel restrictions were lifted, the aviation industry fought hard to recover.
“This year, the first since 2020 not impacted by Covid, our airport is running smoothly with customers set to equal or exceed pre-pandemic numbers.
“Customers using Birmingham airport this summer can expect changes to walking routes as we build our £40 million new security hall, set to be ready for June 2024.”
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— Manchester Airport (@manairport) May 10, 2023
This is the UK's first airport podcast, giving listeners an exclusive look into the daily hustle and bustle of airport life from the perspectives of those who know it… pic.twitter.com/sjwcLp723T
Rory Boland, editor of consumer magazine Which? Travel, said: “Your choice of airport shouldn’t make or break your trip, but for too many travellers last year that was sadly their experience.
“A repeat of last year’s chaos cannot be allowed to stand again, and airports and airlines must ensure they’re working together to ensure they can deliver their summer schedules as promised, while the Government must urgently grant the CAA the powers it needs to hold the industry to account.
“With at least some level of disruption sadly probable as we head into another busy travel season, airports’ delay records are something some travellers may well want to take into consideration, even if that involves travelling slightly further from home.”
CAA head of consumer Anna Bowles said: “Our data tells us that too many passengers faced disappointing levels of delays across UK airports last year.
“It is important consumers experience a high-quality service from both airlines and airports this year.
“We expect airlines to proactively provide passengers with information about their rights when flights are disrupted.”
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