Award-winning Love Energy Savings has been recognised for its outstanding achievement in customer experience

The fast-growing Bolton-based company has been shortlisted for a national award in the highly-sought-after Customer Experience Awards 2017 – ranking it alongside some of the biggest businesses in the UK, such as Virgin, Direct Line and Barclays. It’s yet more recognition for the relentless enthusiasm and devotion that Love Energy Savings has for focusing on customer needs and placing them at the heart of the business.

Earlier this year Love Energy Savings were awarded the coveted ‘Super Consultancy of the Year’ accolade at The Energy Live Consultancy Awards (TELCAs), the Oscars of the industry. The business has also been crowned North West Fast Growth Business of the Year, as well as being named in the respected Times Tech Track 100 list – recognising it as one of the fastest-growing technology businesses in the UK.

Love Energy Savings is a finalist in the Utilities category. In its entry the business emphasised how it differentiates itself through its ‘customer for life’ strategy; the hassle-free customer journey it delivers; the fair and transparent prices Love Energy Savings customers receive and the unique way customers are kept informed throughout the switching process.

The winners will be announced at a special awards ceremony, being held at ExCeL in London on September 28, following a presentation to a team of experienced judges. Since it was formed in 2007, Love Energy Savings has grown to become the most trusted business energy price comparison specialist in the UK, with thousands of customers rating their service five-stars on Trustpilot.

During that time, the company has switched over 136,000 meters, saving customers more than £72 million on their electricity and gas bills. It now employs over 200 people.

Managing Director Phil Foster said: “Being a finalist in the Customer Experience Awards means a great deal to the team at Love Energy Savings, every employee places the customer at the heart of our business and it’s fantastic to be recognised amongst some of the biggest brands in the country.”

Neil Skehel, CEO of Awards International, said: “The number and quality of entries is astonishing. The diversity of organisations that are represented at this year’s finals is truly amazing.”

Phil Foster added: “At Love Energy Savings customer service and commitment to UK SMEs has been the driving force behind our brand. Our mission is to provide customers with the best possible service, helping them to easily save money and time when it comes to switching their business energy bills.”

With its vast knowledge of the energy market, 86 per cent of its customers continue to use Love Energy Savings service year after year.